Customer Experience Consultant (CCXP) at Multifarious Experience
Amy Brustia
Customer Experience Consultant (CCXP) at Multifarious Experience
Presentation Type: Presentation Speaker
Biography:

Amy is an adaptable customer experience professional (CCXP) and business operations manager with a solutions orientated, can do attitude and proven ability to communicate effectively across multi-disciplinary teams. Having successfully implemented a number of Customer Experience initiatives across a number of sectors including Banking, Construction and Healthcare.

Amy is passionate about aligning the customer journey with back end processes and technology to provide systems that enhance data visibility, facilitate better business decisions and most importantly improve the end to end customer experience

Lecture:

Date: 16 Nov 2017

Time: 11.10 am – 12.00 pm

Title: Transforming Customer Experience through Service Design