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HomeProfiles

[Profiles]



Melrose Theatre

Day 3


11.10 am - 12.00 pm

Amy Brustia

Transforming Customer Experience through Service Design


This session is sponsored by Multifarious Experience


Abstract :

How to integrate customer experience and service design into your organisations. The presentation from Multifarious Experience will focus on

  • Aligning the organisation with the customer Breaking down silos Building a customer centric culture
  • Journey Mapping to add value and will provide an example case study showcasing the ROI of implementing these changes


Goals :

Helping attendees understand key steps needed to improve the Customers end to end experience


PDF Document

















Customer Experience Consultant (CCXP) at Multifarious Experience

Amy Brustia


Amy is an adaptable customer experience professional (CCXP) and business op-erations manager with a solutions orientated, can do attitude and proven ability to communicate effectively across multi-disciplinary teams.



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