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[Profiles]



Melrose Theatre

Day 3


03.10 pm - 04.00 pm

Joel Bailey

Choosing the right service design for your organisation


Abstract :

Livework is the independent pioneer of service design. Over our 16-year history we’ve delivered service design projects in just about every sector, across the world. More than most, we’re able to help our clients work out what sort of service design is right for them, and successfully navigate the choices. Drawing on three very distinct client projects, we’ll help attendees explore the different ways service design can be done within their own organisations.


Goals :

Help attendees explore the different ways service design can be done within their own organisations


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Director at Livework

Joel Bailey


I started out in the 90s working in digital content and user-centred design, but in-creasingly found myself being asked to tackle bigger, broader challenges.



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